Your trust score is your rental reputation as a number out of 5 — built from how you actually pay rent and honour viewings. It's the record that travels with you to your next home.

What it is, and where it shows

The score appears in two places:

• On My Home, as a stat card — "Trust score 4.2 / 5 — grows with on-time payments."
• On the Ratings page, as a full card: "Your tenant trust score" with a score bar and a complete breakdown of how it was calculated.

It's computed automatically from your history — nothing to fill in, nobody's opinion. Pay well, and it rises on its own.

What the score screen shows

The Ratings page shows the exact recipe, line by line:

• Starting score: 3.50. Every tenant begins here — new tenants are not treated as untrusted.
• On-time rent payments — every month paid on or before its due date builds your score. This is the steady builder.
• Viewings attended — showing up for viewings you booked adds a small boost.
• Late rent payments — months paid after the due date pull the score down.
• Overdue rent periods — a month past due and still unpaid weighs heavier than a late payment.
• Viewing no-shows — booking a viewing and not turning up is the heaviest single penalty.

Each line shows your count and its total contribution, so you can see precisely what's helping and what's hurting. Lines you have nothing on simply don't appear.

One more thing counts, rarely: telling Rentor a refund or returned deposit never arrived when staff then find that it did. That is a false statement about money, and it weighs the same as a viewing no-show. A dispute made in good faith — a bank delay, a wrong number — costs nothing. See Your security deposit.

The score always stays between 0 and 5. If you have no history yet, the card says so: "No payment or viewing history yet — you start at 3.5. Pay rent on time to build it up."

Why it matters

When you apply for a home, landlords can see your trust score and your reviews — and only that. Never your phone number, never your email. A strong score is real currency in a competitive market: it tells the next landlord, backed by data, that you pay on time and keep your word. The Viewings page is equally frank in the other direction — no-shows affect tenant trust scores.

Building a strong score

1. Pay on or before your due date. It's the biggest, steadiest builder — every single month counts. See Paying rent.
2. Never leave a month overdue. If money is tight, a part-payment and a direct message to your landlord beats silence — an overdue month is the second-heaviest penalty.
3. Honour your viewings. Attend what you book; cancel in advance if plans change. See Booking a viewing.
4. Complete your profile. A profile photo doesn't move the number, but it helps landlords trust the person behind it.

Your trust score sits alongside written reviews from landlords — see Rating your landlord for how the two-way review system works.

On the phone app: open More, then My record — your trust score, with your employment and emergency-contact details alongside it.