Rentor holds sensitive things — your ID number, your payment history — so the law and the platform both give you real control. The Privacy & data page puts your rights under the Kenya Data Protection Act 2019 in one place.

Where to find it

• On the website: open Privacy in your dashboard sidebar (every role has it), or from the account hub choose Manage data on the Privacy & data card.
• In the phone app: More → Privacy & data. Everything on this page can be done from the phone.

Cookies, analytics and what you agreed to

Essential sign-in cookies are always on — the site can't work without them. Usage analytics (pages visited, features used, device type, approximate location) are optional and help improve Rentor. They stay on Rentor's own servers: never sold, never passed to advertisers, never used to follow you around other apps or websites.

• On the website, the Cookies & tracking card shows your current choice — "Analytics on", "Essential only", or "No choice recorded yet" — and you switch any time with Allow analytics or Essential only. The footer's Cookie preferences link and the Cookie Policy cover the same ground.
• In the app, the first launch asks once, on a sheet titled Help improve Rentor: Share usage data or No thanks. Change your mind whenever you like with the Usage analytics switch under Privacy & data.

Saying no costs you nothing — every feature works the same. The one visible difference is in Discover, which then learns only from what you like, save and open, not from how long you watch.

Crash reports from the app

If the phone app crashes or hits an error, it sends a crash report so the fault can be found and fixed. A report says what broke, on which version of the app, on what kind of phone, and the last few screens and requests leading up to it. The only thing in it that points to you is your Rentor account ID — a random string, never your name, email, phone number or anything you typed. No screenshots are taken and no screen recording is made. Reports go to Sentry, the crash-reporting service Rentor uses, and they are sent whether or not you share usage analytics — they are about keeping the app working, not about how you use it. The website sends none.

Download a copy of your data

1. On the Download a copy of your data card, tap ⬇ Download my data (Download my data in the app).
2. A portable JSON file downloads instantly — no waiting for an email.

It contains your account, profile, payments, ratings and activity — everything the platform holds about you, in a format you can keep or take elsewhere.

Asking for changes

Two request cards cover corrections and objections. Tap Request, add any detail that helps, then Submit request:

• Correct my data — ask us to fix personal information that's inaccurate. (You can also edit most details yourself in Settings — that's often faster.)
• Restrict or object — ask us to pause certain processing of your data while a concern is looked into.

Every request you lodge appears under Your requests with its status:

• Pending — received and waiting to be handled. You can still tap Cancel.
• Completed — done; any resolution note is shown on the request.
• Rejected — declined, with the reason shown.
• Cancelled — you withdrew it.

You can have one open request of each type at a time, and you'll get a notification when a request is resolved.

Deleting your account

Deleting your account is something you do yourself — nobody has to approve it, and there is nothing to wait for.

1. On the Delete my account card, tap Delete my account.
2. Rentor shows you exactly what will be erased immediately and permanently, and what is kept, but no longer linked to you.
3. Enter your password (or, if you sign in with Google, type your email address), your two-factor code if you use one, and type DELETE to confirm.
4. Tap Delete permanently. The account closes on the spot, and you are signed out.

What is kept is what the law requires: payments, receipts, rent statements and tax filings, in a form that no longer identifies you, for the seven years Kenyan tax law asks for. A landlord or agency also keeps their own copy of a tenancy you both signed. If you hold a paid plan, deleting cancels it, with no refund for the remaining days — the dialog tells you before you confirm.

If it can't be deleted yet, it is because other people are relying on the account or money is still moving — a tenancy still running, a guest booked into your place, a payment still being confirmed, a balance still owed. Rentor names exactly what is outstanding and what clears it. If none of it can be resolved, tap Ask our team to close it and the case goes to a person.

Download your data first if you want a copy. Once the account is gone we cannot produce it, because we no longer know which records were yours. The same steps are set out on the public Delete your account page, which needs no sign-in to read.

Blocked accounts

If you have blocked someone — from a message or from a post in Discover — they are listed under Blocked accounts, each with an Unblock button. While somebody is blocked you don't see their content and they can't message you. Blocking never changes a tenancy, a booking or anything you owe or are owed, and official notices still reach you. The card only appears once you have blocked somebody.

How your data is protected day to day

• Your National ID and KRA PIN are encrypted at rest (AES-256) and only ever displayed masked, like ••••1234. Bank account numbers show only the last four digits.
• Your contact details stay private from strangers — other tenants, and landlords or hosts you merely enquire with, never see your phone number or email. The people in a tenancy or booking with you have the contact details it was set up with, and messages still travel through the platform.
• Documents follow a stated retention promise, shown at the moment you upload: personal documents (like an ID copy) are destroyed 90 days after the tenancy ends; leases, receipts and invoices are kept as financial records. See Tenant documents & checklists.
• Push notifications travel through Expo and then Apple or Google to reach your lock screen, so a notification's title and text leave Kenya on the way. You can switch push off under Privacy & data in the app — see Notifications & email preferences.

Questions about any of this? See Getting help.