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Documentation

How everything works.

Every feature explained properly — for tenants, landlords, agencies, hosts and service providers.

Finding a home

Property & building pages

A listing page gives you everything you need to decide whether a home is worth a visit — photos, the exact units available, amenities, the neighbourhood, and how other tenants rate the landlord.

Photos

The top of the page is a photo gallery. Click any photo (or the "See all photos" button) to open them full screen and flick through. On a phone, swipe through the photos — a counter shows where you are.

If the landlord has added a video tour, it sits in the same gallery, marked "▶ Video tour" — tap it to play. A two-minute walk through the rooms tells you more than ten photos.

The essentials at the top

  • The property name and its type (apartment, and so on).
  • A ✓ Verified badge if the property has passed Rentor's checks.
  • A landlord rating chip — for example ★ 4.5 landlord · 12 reviews. This is the average rating tenants have given this landlord, so you know who you'd be renting from.
  • The location line — street or area, town and county.
  • The starting price — "From KES …/mo".

In the corner you'll also find "🚩 Report this listing" (more on that below).

What this place offers

The amenities section lists what comes with the property — each with a small icon so you can scan it quickly.

Available units

Every unit you can actually rent is listed with:

  • Its name and type — for example Unit A4 · Two bedroom.
  • A "Furnished" tag if it comes furnished.
  • The deposit amount.
  • "Available now", or "Available from" a date.
  • The monthly rent, and a "Book a viewing" button for that exact unit.

A hostel or shared house shows "Rooms with beds free" instead — each room with how many of its beds are open and what a bed costs. See Finding student housing.

Where you'll live

A map shows the property's pin, with the street or area written above it, so you can judge the commute, the estate and what's nearby. On the website it is a real map — drag it around and zoom in to street level (on a phone's browser, use two fingers so the page doesn't scroll instead).

On the phone app: the listing shows a map picture of the pin. Tap it — "Open in Maps" — to see the spot in your maps app and get directions.

Below the map, links take you to service providers and short stays in the same county — handy when you're planning a move.

Why book through Rentor

The booking panel reminds you what you get — it's free (sign-in required), the landlord confirms your slot so there are no wasted trips, you're reminded 24 hours and 2 hours before the viewing, your contact details stay private, and you can later pay rent by M-Pesa with instant receipts. See Booking a viewing.

Buildings with many owners

Some blocks have units owned by different landlords. Rentor shows such a block on a single building page instead of a stack of near-identical listings: one photo, the building's amenities, and every available unit together — each showing rent, type, deposit and a ✓ Verified badge where earned. A note explains that the units belong to different landlords, and tapping any unit opens its owner's own listing, where you book the viewing.

Reporting a listing

If something looks wrong, tap "🚩 Report this listing" (you'll need to sign in):

  1. Choose what's wrong: "Photos don't match the property", "Price is wrong or misleading", "This unit is already rented", "Suspected scam or fraud", "Inappropriate content", or "Other".
  2. Add details if you like, then tap "Submit report".

Our team reviews every report. If you've already reported the listing, Rentor tells you it's being looked at.

Your details stay private

Rentor never shows your phone number or email to a landlord — or theirs to you. All contact happens through the platform, starting with your viewing request.