Every tenancy ends someday. On Rentor the ending is orderly: proper notice, a signed move-out inspection, a clean final balance, and your records kept safe. Here's how it goes.

Giving notice yourself

Leaving is your decision, and you make it in the app:

1. Open Documents and click "Give notice to vacate" on the home you're leaving.
2. The window shows your Notice period — taken from your lease, commonly 30 days — and the Expected move-out date it works out to. You can't give less notice than your lease says; that protects you both.
3. Add a Reason (optional) and click "Send notice".

Your landlord (or the host, if you sublet from one) is notified and emailed straight away, with the dates. Be sure before you send it — there's no undo button. If your plans change, speak to your landlord.

On the phone app: the same "Give notice to vacate" card sits on your Home tab, under your home. Tap it, check the dates, then Give notice and Yes, send it.

When the landlord gives notice

A landlord — or the agency managing the property — can also put a tenancy on notice. You're told at once by notification and email (or by SMS if your account has no email), with the notice period, the expected move-out date, who issued it, and the reason if they gave one. An agency must give at least 7 days.

The "Notice given" status

Whoever gave it, the tenancy's status changes from "Active" to "Notice given", on My Home and on your Documents page, with the move-out date shown. You remain the tenant, with full access to everything — payments, maintenance, messages — and rent and metered utilities keep running until the move-out date.

When the move-out date arrives and your ledger is clear, the tenancy closes on its own: final meter readings are billed first, the unit is freed, and your deposit opens for return. If money is still owing on that date, the tenancy stays open and your landlord is told — so settle up before you go (below). Your landlord can also confirm the move-out earlier once you've actually left.

The move-out inspection

Once notice is given, it's time for the second half of the inspection story:

1. Open Documents and the "Move-in / move-out inspection" card, then the "Move-out inspection" tab.
2. Walk the unit again — same areas, same "Good" / "Fair / wear" / "Damaged" conditions, notes and photos. Record meter readings and keys returned in "Overall remarks".
3. You "Sign & submit" first; your landlord counter-signs to finalise. Locked, timestamped, done.

Compared against your signed move-in report, this is what makes the deposit settlement fair — wear is wear, damage is damage, and both are on record. See Documents & inspection checklists and Your security deposit.

Settling your final balance

Check Rent & Payments before you hand back the keys:

• Clear any "Due" or "Overdue" months — rent, utility lines, any final charges. See Your rent ledger & monthly invoice.
• If you've overpaid, your ledger shows a green credit — raise it with your landlord as part of the final settlement.

Leaving with a clean ledger also leaves your trust score at its best — it travels with you to the next home.

Getting your deposit back

The day the tenancy ends, the full deposit opens as money your landlord owes you — you'll find it under Refunds, and neither of you has to raise it. Anything they withhold has to be itemised with a reason, you confirm the money when it arrives, and if you never answer, the refund settles itself after 14 days. The whole path, including how to disagree with a deduction, is in Your security deposit.

Rate each other

Within 30 days of the tenancy ending, you and your landlord can review each other — stars and a comment. Say how it really went; it's the record the next tenant (and your next landlord) will rely on. See Rating your landlord.

Your documents stay with you

Moving out doesn't wipe your history:

• Your signed lease, receipts and inspection reports remain available — they're kept as financial records.
• Personal documents you uploaded (like ID copies) are automatically destroyed 90 days after the tenancy ends, exactly as promised at upload.

So months later, when you need proof of your rent history or that receipt from last March, it's still there. Kwaheri — and when you're hunting for the next place, the marketplace is waiting.