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Documentation

How everything works.

Every feature explained properly — for tenants, landlords, agencies, hosts and service providers.

For landlords

Creating & signing leases

Every tenancy on Rentor carries a lease you can tailor, send to the tenant, and sign electronically — with the executed copy stored on the platform for both of you. You can use Rentor's agreement, reword any clause of it, or bring the lease your lawyer already drew up.

Opening the lease

On the Tenants page, click the tenant's row to open their details, then Manage lease under Lease. The lease starts as a Draft built from the tenancy's details — the property, unit, rent and start date are already in it.

Choosing the agreement

At the top of the editor, under The agreement, pick what the two of you will sign. You choose per tenancy, so one tenant can be on Rentor's wording and the next on your own:

  • Rentor's agreement — the standard agreement, editable clause by clause.
  • My own document — yours is the contract. Rentor's clauses are not used at all.
  • Rentor's + mine — Rentor's agreement signs, and your document is bound in as Annexure A. The agreement gains an Annexures clause saying so; where the two can't be read together, the numbered clauses prevail.

Uploading your own lease

Choose My own document or Rentor's + mine, then Upload your lease — a PDF, PNG or JPEG up to 10 MB. A Word file has to be exported to PDF first; that's the only way it can be bound in without changing a word of it.

And that is the promise: your document goes into the signed pack exactly as supplied. Rentor never rewrites, reformats or re-types it. The pack is one PDF:

  • With My own document — a cover page of particulars (the parties, the premises, term, rent, deposit and notice period), then your pages, then the signature page.
  • With Rentor's + mine — Rentor's agreement and the signature page first, then an Annexure A divider and your pages.

Once a file is attached you'll see Attached: with its name and a Remove link, and you can switch between the two modes without uploading again. Click ⬇ Download pack (PDF) to see exactly what will be signed — with your own document attached, the pack is the agreement. Preview shows only Rentor's pages, with an Open the full agreement (PDF) link to the rest.

With My own document, keep the Notice period (days) field in step with what your document says — it's the figure Rentor uses when counting notice on the tenancy.

Rewording the standard clauses

With Rentor's agreement (on its own or with your annexure), Standard clauses lists all nine — Premises, Term, Rent, Security Deposit, Utilities & Outgoings, Use & House Rules, Repairs & Maintenance, Termination & Notice, and Governing Law — in the order they print. Open any clause to change its heading or its text. Wrap words in double asterisks to bold them.

  • A clause you've reworded is tagged amended — in your editor and on the document itself, so the tenant can see which wording isn't Rentor's standard.
  • Restore Rentor's wording puts any clause back in one click. Clauses can be rewritten but not deleted.
  • A clause you haven't touched keeps tracking the tenancy: change the rent or the dates and the Rent and Term clauses follow. A reworded clause stays exactly as you wrote it, so check it again if the figures change.

Rentor's wording is a sensible starting point, not legal advice — if you rewrite the substance of a clause, have your advocate look it over.

The rest of the terms

  • Notice period (days) — between 7 and 365 days; 30 is the common default.
  • House rules — short do/don't lines, e.g. "No subletting without written consent", printed under the Use & House Rules clause. Click + Add house rule for each.
  • Additional clauses — your own conditions with a title and full text (pets, parking, penalties…). Click + Add clause, up to 20; they're added to the standard agreement before the Governing Law section.

Use Preview to read Rentor's agreement as the tenant will, ⬇ Download pack (PDF) to keep the complete signable copy, and Save draft to store your edits.

Sending it to the tenant

Click Send to tenant. Your latest edits are saved first so the tenant signs exactly what you see. The lease status moves to Sent for signing and the tenant is notified — they review and sign from their own Documents page (see Signing your lease for their side).

Signing as the landlord

Once the lease is sent, a Sign as landlord panel appears:

  1. Type your full name — that's your electronic signature.
  2. Optionally attach a scanned, hand-signed copy (JPEG, PNG or PDF up to 10 MB).
  3. Click Sign lease.

The status panel shows who has signed and when. With one signature in, the chip reads Partially signed; when both you and the tenant have signed, it becomes Lease signed.

What "fully signed" means

A fully signed lease is locked: "This lease is fully executed and stored on the portal. It can no longer be edited." The terms are frozen exactly as both parties saw them, and the document — with both signature stamps — is downloadable by either side at any time. If a hand-signed copy was uploaded, you'll see a Signed copy on file link too.

Editing after someone has signed

If you change the terms after the lease was sent or partly signed, Rentor re-issues it: the version number goes up and all existing signatures are cleared, so nobody is ever bound to terms they didn't see. You'll get a clear warning first — "Editing the terms below will re-issue the lease and clear existing signatures — both parties will need to sign again." Save, then Re-send to tenant.

The same rule covers the document. Attaching a file, replacing it, removing it, or switching between My own document and Rentor's + mine on a lease that's already out for signature returns it to a draft and clears the signatures — and anyone who had signed is told why. Saving without actually changing anything clears nothing.

If an agency manages the property

An agency you've delegated to can only work on leases if you granted the specific permissions — see Working with agencies:

  • Assign & remove tenants lets them draft and edit the lease, upload a document, and send it for signing.
  • Sign leases for the owner lets them sign the landlord side on your behalf. It's off unless you tick it (or grant Full control).

Without those they can open the lease to read it, but not change or sign it.

On the phone app: open the Tenants tab, tap the tenant, then Write the lease (it reads Lease — awaiting signature once sent, and View lease once signed). The same three agreement choices, clause editor and upload are there. The buttons are worded a little differently — Save terms, Send to {tenant} for signature, Sign my side and Download the signable pack (PDF) — and the app asks you to confirm before an edit clears a signature.