In Rentor, a property is the building or home, and units are the individual spaces inside it that tenants rent. Here's how to set both up properly.

Managing this building for somebody else? Agencies use the same wizard with one extra step for the owner — see Adding properties you manage.

Start a new property

Go to Properties in the sidebar and click + Add property. The form is a short wizard — one screen per question, with Back always available — and it keeps a draft as you go, so if you're interrupted it offers to resume where you stopped.

1. The basics

• Answer "What do you own?":
• The whole property — you own the entire building or home and all its units.
• Unit(s) in a block — you own individual units inside an apartment block that other people also own units in (sectional ownership).
• Under Property type, say whether it is Residential (homes people live in) or Commercial (shops, offices, godowns), then pick "What kind exactly?". Apartments, bedsitter blocks and commercial buildings hold many units; a bungalow, maisonette, villa, townhouse or mansion is a single home; a Hostel lets rooms bed by bed.
• Name it — the property name and a description (location highlights, security, surroundings).

2. Where is it?

Enter the Street address, pick the estate or town from the location search, and set the map pin. The map is interactive: click it to drop the pin exactly on the property and drag the pin to adjust — or press 📍 Use my current location if you're standing there, or paste a Google Maps link. The pin is required before the property can be verified and published, and it is what puts your units on the map renters search.

If you chose unit(s) in a block, this step is "Which building?" instead. Search for the block by name and select it — or, if it isn't on Rentor yet, click "Can't find it? Propose a new building" and enter its name, street address and location. Rentor staff approve new buildings so the same block isn't listed twice; you can set your units up right away, and they go live once the building is approved. Your holding's name is a private label for your own dashboard — renters see the building's name. The location comes from the building, so you skip the address.

3. Home details (single homes only)

For a single home Rentor uses a shortcut: you set the Bedrooms / layout, Monthly rent (KES), Deposit (KES) and whether it's Furnished right here, and the one unit is created for you.

4. Amenities & features

Open a section and tick what the property has. Nothing here is required.

5. Photos & documents

• Photos — add at least 4 photos to be able to list on the marketplace (JPEG or PNG, up to 5 MB each). The first photo is your cover image; drag to reorder. You can also add them later.
• Ownership & verification — if you already sent proof that you're entitled to collect the rent when you verified your account, Rentor offers it back to you here and you simply pick it; you don't upload the same title deed twice. A property that genuinely needs its own document (a signed authority letter, a sectional title for one unit in a block) can still have one — choose "This property needs a different document". Either way, once the document and the map pin are both there the property is submitted for verification automatically — photos are not needed to verify, only to list. See Getting verified.

6. Review & submit

Check everything — each section has an edit link — then press the button at the bottom. It names what happens next:

• Save & add units → for a building with many units. The property opens on its Units tab with the add-many grid already open (see below).
• Create home for a single home. The home and its one unit are created together.
• Create hostel for a hostel. It opens on the Hostel tab, where you set the billing cycle and add rooms and beds — see Hostels & bed spaces.

Add units

Open the property and, on the Units tab, click + Add unit:

• Unit name / number — e.g. A1, 2B, Ground Floor.
• Unit type — bedsitter, one bed, two bed, and so on.
• Monthly rent (KES) and Deposit (KES).
• Floor number (0 = ground) and the Furnished unit checkbox.
• Available from — when the unit is ready to move into (optional).
• Unit photos — optional, but they count towards the 4-photo minimum for listing.

When editing an existing unit you can also set:

• Unit status — Vacant, Under maintenance (hides the unit from the marketplace) or Reserved. An occupied unit shows "Occupied — managed by the tenancy"; end the tenancy to change it.
• Listing expiry — a date after which the listing auto-unpublishes.

The editor opens inside the unit's own card, right where you pressed Edit — so on a block with forty doors you don't lose your place.

Add a whole block at once

For anything bigger than a couple of doors, use ⊞ Add many on the Units tab instead. It gives you a grid, and two ways to fill it:

• Generate a run. Type a range like A1-A12 and press Generate — twelve named rows appear at once. B01-B08 keeps the leading zero; 1-24 works too.
• Upload a spreadsheet. Click ⬇ Download a sample CSV for a file already filled with worked examples and a list of every unit type you may use. Fill it in, upload it, and the rows land in the same grid.

Every row is its own unit, so the units do not have to match: different types, different rents, different floors, some furnished and some not, all in one go. Where a whole floor is the same, use fill down on a column to copy the first row's value into every row.

Then:

1. Press Check — Rentor validates every row without saving anything, and marks the ones that need attention (a duplicate door number, a rent that isn't a number, a unit type it doesn't recognise). Fix them in the grid.
2. Press Create — all of them are added together. If the batch wouldn't fit your plan's unit limit, Rentor tells you at the check step rather than half way through.

Units added this way start unlisted with no photos, exactly as a single unit does. Add photos and publish them from the units list when you're ready.

Co-owners

On the property's Owners tab you can record co-owners — a spouse, sibling or business partner. Add their name, and optionally their email, phone, KRA PIN and a note. If they have their own Rentor landlord account, tick "Give them view-only access to this property" — they'll see its units, viewings and owners, but only you (the primary owner) can make changes, and rent still settles to you.

On the phone app

You can set up a whole property from your phone. Add property is the first button in the Jump to row on Home (and the + on the Properties tab); it runs the same wizard — what you own, the basics, where it is, amenities, photos, the ownership document, then Review & create — and keeps a draft if you're interrupted. On the phone the ownership step takes a photo of the document; picking one you've already sent is offered on the website.

Each property opens as one scrolling page: its verification card, co-owners under Ownership, viewing hours, Student housing for hostels, and its Units with an Add unit button. The unit form has the same fields as the web — including Unit status, Listing expiry, photos, 🎬 Video tours and a List on marketplace switch, which is how you list or unlist a unit from the phone.

Units are added one at a time on the phone. For a whole block, use ⊞ Add many on the website.