Plenty of people join Rentor after they have already moved in — the landlord starts using the platform, or a neighbour recommends it. If you are already renting somewhere, you do not start again: you link the tenancy that already exists.

There are three ways in, depending on what your landlord has done.

1. You were invited

If your landlord invited you by email or SMS, you have a link. Open it, sign in or create an account, and the tenancy attaches itself. Nothing else to do — your ledger, your lease and your history are there when you land.

The address on the invite is what authorises it, so open it on the account with that email or phone number.

2. You have a claim code

Some landlords hand out a short code instead — on a notice, in a WhatsApp group, or on the rent receipt. Open Add a home in your tenant dashboard — or, if you have no role yet, choose I already rent through Rentor on the What brings you here? page (it is under Become a landlord or partner in the account menu). Under Got a code from your landlord?, type the Claim code and tap Link my account. It links you straight away — there is nothing to wait for, because your landlord already confirmed you when they gave you the code. A code is good for 14 days and works once. Creating the account itself needs an email address, even where your landlord only ever had your phone number.

3. You ask, and your landlord confirms

If you have neither, ask directly. On the same page, under Find your building, search by building name or street, pick your unit, add a line that will help your landlord recognise you, and tap Ask my landlord to confirm.

Two things have to be true before this can go through, and they are held by two different people:

1. You prove you hold the phone number on the tenancy — Rentor sends an OTP to it.
2. Your landlord confirms you are their tenant — from their Join requests page.

That may look like an extra step for something obvious. It exists because the number on a tenancy was typed in by your landlord, not by you: a digit gets transposed, a line changes hands, a SIM gets recycled. Linking automatically on a number match would eventually hand somebody a stranger's rent ledger — the arrears, the receipts, the whole payment history. Two keys, two people, no such accident.

If your landlord recorded you by phone number before you had an account, you will notice it at sign-up: Rentor texts that number a code and asks for it in a Code from SMS box before the account is created. That is the first key. Your landlord confirming you is still the second.

Your request sits as Pending until the landlord decides. You will be notified either way, and you can withdraw it any time.

If you are the landlord or agent: approving a request

Requests land on Join requests. Each one shows who is asking, which unit they claim, and — this is the part to read — whether their verified phone number matches the one already on the tenancy.

• Matches — almost always genuine. Approve it.
• Does not match — not necessarily wrong. Someone may have changed their line, or the number on file was mistyped. But confirm it with the tenant by another route before approving. This is the one screen where approving without looking has a real cost.

Approving merges the person into the existing tenancy: the ledger, the lease and the payment history become theirs to see. It does not create a new tenancy or a new ledger, so nothing is duplicated and no arrears are reset.

Declining is not an accusation and does not block them; it just leaves the tenancy as it was. If it was a genuine tenant who got the unit wrong, ask them to send a fresh request against the right one.

If nobody is on the other side

If your landlord is not on Rentor at all, there is nothing to join yet — a tenancy needs both sides. You can still use Rentor as a member: browse the marketplace, save searches, book viewings, book services, and see any refunds owed to you. When your landlord joins, they can invite you and everything links up then.