Reputation on Rentor runs both ways: landlords review tenants, and you review landlords. Your honest rating helps the next tenant choose well — and landlords' public ratings appear right on their marketplace listings.

Where it happens

Open Ratings from the side menu. Tenants see two tabs:

• "Rate Your Landlord" — leave or update your review.
• "Reviews About Me" — what landlords have said about you.

Your trust score card sits at the top of the same page.

When you can rate

Ratings are tied to a real tenancy — you can only review a landlord you've actually rented from. The rating window runs through your tenancy and for 30 days after it ends, so make sure to leave your review within a month of moving out. (The same 30-day window applies to your landlord reviewing you.)

Leaving a rating

1. Open Ratings and the "Rate Your Landlord" tab.
2. Pick the tenancy if you have more than one.
3. Choose your stars out of 5.
4. Add a comment (optional but valuable) — how were repairs handled? Was the deposit settled fairly? Was communication decent? Write what you'd want to know before renting there.
5. Submit.

Be factual and fair. Reviews are public reputation — the star average and review count show on the landlord's listings for every future tenant to see.

Updating your rating

Changed your mind after the landlord fixed things — or after they didn't? While the rating window is open you can revisit your review from the same tab and update it.

Reviews about you

The "Reviews About Me" tab shows your own average, your review count, and what landlords wrote — typically covering payment discipline, how you cared for the property, and communication. Future landlords see this reputation (and only this — never your contacts) when you apply. Keep it strong the boring way: pay on time, look after the house, communicate.

Disputing an unfair review

Got a review you believe is false or retaliatory?

1. Open the review under "Reviews About Me".
2. Tap "Dispute this review".

While a dispute is being reviewed, the rating is frozen — it stops counting towards your average until the matter is resolved. Disputes are looked at case by case, so explain clearly what's wrong with the review.

Ratings usually come to a head when a tenancy closes — see Moving out for the full end-of-tenancy picture.