Skip to content

Documentation

How everything works.

Every feature explained properly — for tenants, landlords, agencies, hosts and service providers.

For service providers

Property shoots & My shoots

If you offer a service in the Media & marketing section — Property photography, Property videography, Drone photography or 3D & virtual tours — landlords, agencies and hosts can book you to shoot their properties. Rentor gives you a direct way to hand over the work, see how it performs, and build a track record you can show the next client. No more sending files over WhatsApp for someone else to upload.

How a shoot starts

A property shoot arrives like any other booking — see Getting booked. The difference comes when the client confirms: confirming a booking in one of those categories opens submission access to the property for you. That access appears on your My shoots page — under Work in the website menu, and on the Work tab in the phone app.

My shoots only shows in your menu once it applies to you: you have picked a media category on your profile, listed a media item in your catalogue, or been given shoot access by a client. A plumber never sees it.

Each live shoot card shows the property, which units it covers, how many items you've submitted, and when your access ends. Access always has an end date — a fixed window after the shoot's scheduled date, long enough to edit and deliver. If a job runs long, ask the client to reopen it; if a booking is cancelled, the access closes with it. Past shoots stay listed so you can see your history.

Submitting your work

From a live shoot, upload photos and videos against the property or a specific unit, with an optional caption. Two things to know:

  • Nothing you upload goes live by itself. Every item lands in a private review tray for the client to look at, and stays private until it is accepted.
  • Your name stays on the work. When an item is accepted onto the listing, the record of who shot it is kept — that's what powers your performance numbers and portfolio below.

Who decides

The client — the landlord, their agency, or the host whose stay you shot — accepts or rejects each item from their tray. Rentor may also check a submission and publish it. Either way an item is decided once and the decision stands, the property owner can still remove anything from their own listing at any time, and a rejection always carries a reason so you know what to fix before resubmitting.

Shooting for a host

A host can book you for a stay they operate on someone else's property. Your access then covers exactly the unit(s) that host runs — not the whole building — and it's the host who reviews your work for those units. Everything else works the same.

Asking for work to come down

You couldn't publish alone, and you can't unpublish alone either. If you want a published item removed — you've reshot it, the place has changed, you don't want it representing you — send a takedown request with your reason. The item stays live until the owner decides: if they agree it comes off the listing, and if they decline you're told why. Either way, your performance history for that item is kept — a takedown never erases what the work achieved.

Suggesting a boost

When your published work is doing well, you can suggest the owner boost the listing it appears on — great photos deserve eyeballs, and a featured listing showcases your work too. You only ever ask: the owner approves and pays through their normal boost purchase, and nothing ever charges you. One suggestion can be open per unit at a time, and you're notified when the boost actually goes live.

Trust points & tiers

Every provider earns trust points — a score that never goes down — at 5 points for each completed booking or order. Shoot work earns more on top:

  • 20 points for each completed shoot booking.
  • 5 points for each item the client accepts, for up to 8 items per shoot — quality beats volume.
  • Traction milestones as your published work gets viewed: 10 points at 100 views, 25 at 1,000, 50 at 10,000.

Points are banked for good: work that's later taken down keeps every point it earned. Your total places you in a tier — Bronze, Silver (100+), Gold (300+), Platinum (800+) — shown on your directory profile where clients browse. Trust also feeds your directory ranking, in a bounded way: it can lift you above peers with a similar rating, and the lift is capped, so volume alone cannot carry a poorly rated provider to the top — ratings still come first.

Your numbers, and the portfolio to prove them

Content performance (Dashboard → Content performance) shows how every photo and video you've had published is doing — times seen, opens, watch time, likes and saves, per item and per listing. Items the owner has since removed are marked as removed, with their history intact.

When you pitch the next client, export it: download the data as CSV, or generate a printable portfolio — a branded summary of your published work and what it achieved — straight from the page. On the phone app the same downloads open in your browser, signed in automatically.

See also