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Documentation

How everything works.

Every feature explained properly — for tenants, landlords, agencies, hosts and service providers.

For hosts

Long-term sublets

Nightly guests are one way to run a place; a steady tenant is the other. A sublet re-rents a place you operate to a Rentor tenant on a normal long-term lease — and for that tenancy, you are the landlord-of-record. The rent settles straight to your own M-Pesa, and you keep 100%.

Creating a sublet

  1. Open Sublets and tap "+ New sublet".
  2. Which place? — pick from your eligible places. A place qualifies when you hold an active operating grant on it, it is a long-term (not short-stay) unit, and nobody is already living in it.
  3. Tenant's email — the person you are renting to. They must already have a Rentor account.
  4. Start date.
  5. Rent due day (1–28) — the day of the month rent falls due.
  6. Monthly rent (KES) and Deposit paid (optional) if you collected one.
  7. Tap Create sublet.

That is the whole setup: the tenancy, the lease and the first rent invoice are created for you — the same machinery every landlord on Rentor uses.

What your subtenant gets

Your subtenant's experience is the full, ordinary Rentor tenant experience: a lease, a rent ledger, invoices, and pay-by-M-Pesa — the lot. The only difference is invisible to them but important to you: their rent comes to you, the landlord-of-record, directly to your M-Pesa. They can rate you at the end, like any tenant rates their landlord — and you can rate them (see how that feeds your reputation in Host reports & earnings).

If your subtenant is new to Rentor's tenant side, point them at the tenant guide and Paying rent.

Your Sublets page

Each sublet card shows the place, the tenant and their contacts, the monthly rent, the start date, and the money position — a red amount due if there is a balance, or a green Cleared. The status badge reads:

  • Active — the tenancy is running.
  • Notice given — the tenancy is winding down.
  • Ended — it is over.

Reminders, messages and repairs

Because you are the landlord-of-record, the landlord's chores are yours too:

  • Rent reminders go out on your schedule — set it under Reminders & Alerts. Reminders sent by SMS use your SMS credits.
  • Reach subtenants lets you text or email a subtenant who is not on the app. It works the way it does for landlords — see Reaching tenants by SMS & email.
  • A repair your subtenant reports lands in your Maintenance queue, not the building owner's.

Ending a sublet

On the card, tap End sublet and confirm. Ending frees the unit — you can then re-let it, run it as a stay, or hand the place back to its owner. Remember the order of operations: you cannot end your own arrangement with the owner while a sublet is still running on the place, so the sublet always ends first. See Adding your places.

Your income is yours — and walled off

The owner of the building never sees your sublet: it does not appear in their tenant lists, and your subtenant's rent is never counted in their collected-rent figures. Your income stream and your lease cost to them are kept entirely separate — each party sees only the money that actually flows to them. Your cost side lives in Lease bills, and both sides are reported separately in Host reports & earnings.

On the phone app: open the Stays tab and tap Sublets (there is a Sublets shortcut on Home too). The screen shows your subtenants, balances and statuses; tap the balance line on a card to see which months it is owed for, with Call, Text and Email buttons for the tenant beneath. New sublet creates one right there — handy when you are standing in the flat with the incoming tenant — and End sublet ends one.