Verification is how Rentor keeps fake listings off the marketplace. Until your account — and each property — is verified, you can build your whole portfolio, but nothing can be published for renters to see.

Why it matters

Two things unlock when you verify:

• Publishing. A unit can only be listed on the marketplace once your account is verified and that property is verified.
• The ✓ Verified badge. Renters see it on your listings, which builds trust and gets you more viewing requests.

Everything else — adding properties and units, inviting tenants, collecting rent, maintenance — works while you wait. One thing does wait with your listings: Rentor won't send rent reminders, SMS or email to tenants in your name until at least one of your properties is verified — see Rent reminders & alerts. Your tenants still see what they owe on their own screens.

Verifying your account

Your account verification proves who you are, and that you're the person entitled to collect the rent.

1. Open your dashboard. Until you're verified, a banner reads "Your landlord account isn't verified yet — verification is required before you can publish listings." Click Get verified.
2. Individuals get a short checklist titled Verify your identity:

• Your National ID — both sides, or your passport bio page. The name must match the name on your account.
• Proof you're entitled to collect the rent — send one of a Title deed (a sale agreement or allotment letter also counts), a Bank statement or an M-Pesa statement for the account or number rent is paid into. On a statement you may cover the transaction lines; Rentor only needs the account holder's name.
• KRA PIN certificate — optional for individuals.

1. Companies see Verify your business and are first asked "How is the business registered?", because that decides the list. A Limited company (LLC) sends its Certificate of Incorporation, CR12 and KRA PIN certificate; a Registered business name sends its Business Registration Certificate, the Proprietor's National ID and the KRA PIN certificate. Both also send proof of entitlement to collect the rent, as above.
2. Send each document separately. There is no big final form — the last document you upload submits everything to Rentor's reviewers automatically, and the banner tells you how many are in ("1 of 2 documents sent").

Reviewers usually answer within a day, and you're notified either way. If one document isn't clear enough you're asked to redo just that one — the banner names it and the button becomes Fix documents — while everything else you sent stays approved. If the account is declined outright, the banner shows the reason.

On the phone app the same checklist is under More → Get verified.

What happens to the documents you send

The checklist has a panel called How we handle your documents — open it with Read this. In short: every file is watermarked as a Rentor verification copy the moment it arrives and encrypted with a key of its own; only you and Rentor's verification reviewers can open it, and every viewing is recorded; it is used to confirm who you are and that you may collect the rent, and for nothing else. Send a clearer copy and the one it replaces is destroyed. Your documents never appear on a listing and are never shown to tenants.

Verifying each property

Every property is verified separately, because verifying who you are isn't the same as verifying that you own or manage a particular building. On each property's page you'll see a card titled "Verify this property to publish listings" with a two-point checklist:

1. Map pin set — drop the pin on the map in the Edit property tab.
2. Proof you're entitled to collect the rent — a title deed, rates receipt, utility bill, a bank or M-Pesa statement for the account rent is paid into, or a signed authority letter if you manage the property for the owner. For a unit you own inside a shared block, that's your sectional title, sale agreement or allotment letter. Documents are watermarked and kept private — they are never shown to renters.

You only ever send this once. If you already gave proof of ownership when your account was verified, the card offers that document back to you — pick it and the second point is ticked, with nothing to upload. The same goes for a document you've already filed against another property in your portfolio. Only a property that genuinely needs its own paperwork — a signed authority letter for one client's building, a sectional title for one unit — needs a fresh upload, and the card has a link for exactly that.

Replacing that document later (sending a clearer scan, say) carries every property using it across to the new copy automatically. Withdrawing it removes it from those properties and tells you which ones now need one.

No photos are needed to verify. If your property is fully rented and you don't plan to advertise it, you can verify and manage it without ever photographing it. Photos (at least 4) come into play only when you list a unit on the marketplace — see Publishing listings.

When both are ticked, click Submit for verification. The card then shows the property is under ownership review, usually approved in under 24 hours. Once approved you'll see "Property verified — ownership confirmed by Rentor staff" and your units can go live.

Tip: the add-property wizard asks the same question under Ownership & verification, on its Photos & documents step — and if your proof is already on file it is offered there first: "You've already sent us proof of ownership — use it for this property". With the map pin in place, Rentor submits the property for verification the moment you finish, with no extra step and no second upload.

On the phone app: each property's page has a Property verification card showing where it stands — Not submitted, With Rentor, Needs a better document, Verified or Refused — with what the reviewer said. You can photograph the document and press Send for verification right there. Picking a document you've already sent for another property is offered on the website.

If a verification is declined

A declined property shows "Verification declined — fix and re-submit" with the reason — for example a document that doesn't match the address. Fix the issue and submit again from the same card.

When you might need to verify again

• Moving a verified property. If you edit a verified property's address or map pin, its verification resets and its listed units are unpublished automatically — you'll need to re-submit. This protects renters from listings that quietly change location.
• Changing your identity details. If you update the identity information on your account, Rentor staff may need to review it again before it counts as verified.

If the reviewer asks a question

Sometimes a reviewer needs one more thing before deciding: a clearer copy of a document, a photo of the gate, which plot number the property sits on. When that happens your account or property shows Reviewer has a question, you get a notification and an email, and the question appears on the same card - on your property's page for a property, or in the verification checklist for your account.

Answer right there. Type your reply and attach a photo or document if it helps. The moment you send it the review continues from where it stopped: the item goes back to the reviewers with your answer attached, and you do not need to re-submit anything. The whole exchange stays readable on both sides, so nobody has to remember what was asked.

Once you're verified, head to Publishing listings & boosts to get your vacant units in front of renters.